LIFe Arena Privacy Policy
Who we are
Life Arena Ltd is the data controller for the personal information collected through lifearena.co.uk. We take your privacy seriously and only use your information in the ways described here.
Life Arena Ltd runs LIFe Arena, an indoor football and cricket coaching venue at Hermitage Works, Market Harborough LE16 8GP. Life Arena Ltd is a private limited company registered in England, company number 17459118. Registered office: 15 The Furlongs, Market Harborough LE16 7XL.
This policy explains what information we collect when you visit our website, make an enquiry or book a session, how we use it, and the rights you have under UK data protection law, including the UK GDPR and the Data Protection Act 2018.
The information we collect
We only collect the information we need to answer your enquiry, manage your booking and run the venue.
- Contact details you give us through our enquiry form, by email or by phone, such as your name, email address, phone number and the club, school or organisation you represent.
- Booking details, such as the sessions, dates and times you book, and any payment records. We don’t store card details ourselves. Payments are handled securely by our payment provider.
- Participant details for coaching sessions and holiday camps, such as a child’s name, age, emergency contacts, and any medical or additional needs a parent or guardian chooses to share so we can keep them safe.
- Mailing list details if you sign up for news, offers or availability updates.
- Website usage information, such as your IP address, browser type and the pages you visit, collected through cookies (see below).
- Photos and video taken at sessions and events, which we may use on our website and social media. We’ll always ask first, and we never publish images of children without a parent or guardian’s consent.
How we use your information
We use your information to provide our services and run the venue, and we never sell it to anyone.
What we use it for
Our lawful basis
Replying to your enquiries
Legitimate interests
Taking and managing bookings and payments
Contract
Keeping participants safe, including medical and emergency information
Consent and legal obligation
Sending news, offers and availability updates
Consent (you can unsubscribe at any time)
Using photos and video in our marketing
Consent
Improving our website
Consent for non-essential cookies
Keeping accounts and meeting legal requirements
Legal obligation
Cookies
Our website uses a small number of cookies, and we’ll only use non-essential ones if you agree.
- Essential cookies keep the website and booking system working properly. These can’t be switched off.
- Analytics cookies from Google Analytics help us understand how people use the site so we can improve it. They collect information such as the pages you visit, how long you stay and the device you use, but they don’t identify you personally. These are only set with your consent.
You can change your cookie choices at any time through the cookie banner or your browser settings.
Sharing, storing and protecting your information
We only share your information with trusted providers who help us run the business, and only as much as they need.
These include our website host, booking and payment providers, email marketing service, Google (for website analytics) and our accountant. They must keep your information secure and can’t use it for their own purposes. Some of them may store data outside the UK, and where they do, we make sure appropriate safeguards are in place.
We may also share information if the law requires it, or with emergency services if someone’s safety is at risk.
We keep your information only for as long as we need it. Enquiries are kept for up to 12 months, booking and financial records for 6 years to meet accounting rules, and mailing list details until you unsubscribe.
We use sensible technical and practical measures to keep your information safe, such as secure, password-protected systems and limiting who can access it.
Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct anything that’s wrong or incomplete
- ask us to delete your information
- object to or ask us to limit how we use it
- ask us to transfer your information to another organisation
- withdraw your consent at any time, for example by unsubscribing from our emails
To use any of these rights, just get in touch. We’ll reply within one month.
If you’re unhappy with how we’ve handled your information, please talk to us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact Us
Life Arena Ltd, Hermitage Works, Market Harborough LE16 8GP
Contact Us